Depending on the level of support needed, we can usually mobilise your support within 2-4 weeks.

We have designated Clinical Service Managers who will be your point of contact with any questions or queries. Our CSM’s are extremely responsive and pride themselves on ensuring our team are seamlessly integrated with your team.

Primary Care Support is a Clinical Service Provider not a locum agency. We provide consistent 52 week a year support by utilising the skills of our professionals to provide efficient and productive support. You will be allocated a designated staff member who will be trained to your individual practice protocols to provide a consistent support. We charge a fixed hourly rate with no additional NI or pension contributions payable and we continue to take care of all the timely HR duties.

You will be allocated 2 staff members. One will be your primary support whilst the second staff member will be trained to provide support during any periods of annual leave or sickness. Both staff members will be trained in your current processes to allow for continuous seamless cover.

The second staff member who was also trained to your processes will step into place. We will make all of these arrangements behind the scenes so there will be no interruption to the service we provide.

When asked, the practices we support have reported they have seen a significant reduction in their workload when utilising our services.

We charge a fixed hourly rate which varies from professional to professional. This hourly rate does not change whether reclaimed under ARRS or not, but we can discuss options of how many PCN’s reclaim our fees back under ARRS.

We usually recommend a two week pilot when a new site goes live but we usually find that the team have managed to adopt your processes by the end of week 1.

Although we do not charge management fees, all of our staff members remain under the direct instruction of our Clinical Service Managers / Clinical Team Managers. This means that all 1:1’s, appraisals, Clinical Supervision and any training and development needs are managed by us.

We have guidelines for the productivity of our team members. Whilst we must empathise that they are guidelines, that are variable from site to site for a number of factors, we have a very good understanding of what our staff can achieve safely in a set period of time. Along with the quality of the support provided, we regularly monitor productivity, which is discussed with the team member at their 1:1’s.

We have a robust training and induction programme that all staff must complete when commencing employment with PCS. Once this process is completed a thorough Quality Assurance process is carried out before the staff member is signed off for independent site work. This QA work is repeated periodically for each staff member.